XENKONPARK · GOOD TO KNOW

Return & Refund Policy

30-Day Return Requests

You may request a return within 30 days from the date you receive your item. For an ordinary change-of-mind return, the product must be unused, in its original condition and in its original packaging. This policy does not limit rights available under applicable law.

How to Request a Return

Email [email protected] with your order number and the reason for your request. Please obtain return authorization and address confirmation before sending the item. Authorized returns are sent to xenkonpark, 26 Rue Des Aqueducs, 69005 Lyon, France. Keep your return shipment information so the return can be identified.

Damaged, Defective or Incorrect Items

If an item arrives damaged, is defective or is not the item ordered, contact us with your order number and a description of the issue. We may ask for photographs where needed to review the issue and agree the appropriate resolution with you. Opening packaging to inspect the item does not automatically disqualify a damage, defect or incorrect-item claim. We cover return shipping for these issues and for our errors.

Return Shipping and Fees

For a change-of-mind return, you are responsible for the return shipping cost, including the international shipment to France. When a return results from our error, damage or a defect, we pay the return shipping cost. We do not charge a restocking fee.

Refunds

Returned items are received and inspected before the refund decision. Once the refund is approved, the funds will be returned to the original payment method within 10 calendar days. We do not require an ordinary unused-item condition for a claim where the reported issue is damage, a defect or an incorrectly supplied item. Contact [email protected] for questions about your return or refund.

Questions? [email protected]